Call Infrastructure
Route every call with infrastructure you can observe.
Dynaris combines IVR, intelligent routing, AI voice handling, recordings, transcripts, and analytics in one workspace — so your team can monitor call flow and improve outcomes without blind spots.
Key outcome
24/7
Always-on call coverage with full observability across routing, recordings, and analytics.
IVR and intelligent routing
Inbound and outbound voice
Recordings and transcripts
Capabilities
What the call stack includes
IVR and intelligent routing
Direct callers with IVR menus and routing rules so the right queue, agent, or workflow handles every inbound and outbound call.
Inbound and outbound voice
Run always-on inbound answering and proactive outbound follow-up from the same call infrastructure.
Recordings and transcripts
Capture every conversation for review, QA, and coaching without stitching together separate tools.
Analytics and reporting
Track routing outcomes, call volume, and performance trends so teams can see what is working.
Escalation when needed
Route high-value or complex conversations to a human when the moment calls for it.
Connected workflow context
Carry call outcomes into notifications and follow-up so conversations do not stop at the phone.
How It Works
How Dynaris call infrastructure goes live
Connect numbers and routing rules, define IVR and handling logic, then monitor every call with recordings, transcripts, and analytics.
Connect numbers and routing
Attach phone numbers, define queues, and set intelligent routing for inbound and outbound traffic.
Configure IVR and handling
Set menus, escalation paths, and voice handling so callers reach the right outcome automatically.
Monitor and improve
Use recordings, transcripts, and analytics to review call flow and refine routing over time.
FAQ
Frequently asked questions
Clear answers to the questions teams ask before adopting this part of the platform.